FAQ
Last Updated: October 15, 2025
1. What is Mili Pet?
Mili Pet is your trusted online store for quality pet essentials, travel accessories, and home products. We provide comfort, safety, and style for pets and convenience for pet owners.
2. Where do you ship?
Currently, we ship only within the United States. International shipping is not available.
3. How long does shipping take?
Orders are usually processed within 1–3 business days.
- Standard Shipping: 7–12 business days
- Express Shipping: 5–8 business days
- Free Shipping: 7–12 business days (on orders over $99)
Delivery times may vary depending on your location and carrier delays.
4. Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders over $99.
5. What is your return policy?
We want you to shop with confidence:
- Returns are accepted within 30 days of delivery.
- Items must be unused and in original packaging.
- Refunds are processed within 7–15 business days after receiving the returned item.
👉 To start a return, contact us at milipet15@gmail.com
6. How can I track my order?
After shipping, you’ll receive a tracking number via email.
You can also track your package directly from the Track Your Order page on our website.
7. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
All payments are secured with 256-bit SSL encryption.
8. Do you offer wholesale or bulk orders?
Yes! For wholesale or bulk purchases, contact us at milipet15@gmail.com for details.
9. How do I contact Mili Pet?
We’re here to help!
📧 Email: milipet15@gmail.com
📞 Phone: +1 (208)696-5899
📍 Address: 586 Abney Avenue, Lufkin TX 75904, United States